Refund policy
Last updated: 30 July 2026
Change-of-Mind Returns
If you change your mind about an online purchase, you must notify Belfast Beard Company within 14 calendar days of receiving your order.
Please submit your request through the Contact Us form on our website, providing your name, order number and the item you wish to return.
Once you have notified us, the goods must be returned within a further 14 calendar days. We will provide return instructions and the appropriate return address.
Cosmetic and Personal-Care Products
Our beard oils, balms and other grooming products are personal-care products. Once opened, dispensed, tested, sampled, applied or used, they cannot safely be resold for health and hygiene reasons.
If you may wish to return a cosmetic product, please do not:
- Open the bottle, jar, tin or other product container
- Dispense, test, sample or apply the product
- Touch the product or its contents
- Remove or damage product labels or packaging
Opening the delivery parcel or external shipping packaging to inspect your order will not, by itself, affect your cancellation rights.
If a cosmetic product has been handled beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect the resulting loss in value. Where opening or using the product means it cannot safely be resold and its resale value has been reduced to zero, this deduction may be up to the full price of that product.
In practice, this means that no change-of-mind refund will normally be due for a cosmetic product that has been opened, dispensed, sampled or used. Each return will be assessed individually, and any deduction will reflect the product’s actual loss in value.
This restriction does not apply where a product is faulty, damaged, unsafe or not as described.
Scent, Texture and Personal Preference
A dislike of a product’s scent, texture or performance after it has been opened or used does not, by itself, mean the product is faulty.
Please review the product description and ingredients carefully before ordering. Change-of-mind refunds for opened or used cosmetic products may be reduced as explained above.
If you believe a product is faulty, unsafe, incorrectly labelled or not as described, please contact us.
Non-Cosmetic Products
Accessories and other non-cosmetic products may be returned under the 14-day change-of-mind procedure.
Customers may inspect these products as they reasonably would in a shop. Items should be returned with their original packaging, labels, accessories and included components.
If an item has been used, damaged or handled more than reasonably necessary, we may reduce the refund to reflect its loss in value.
Faulty, Damaged or Incorrect Goods
If your order arrives damaged, contains an incorrect item or you believe a product is faulty or not as described, please report it through our Contact Us form as soon as reasonably possible.
Include your order number, a description of the issue and, where appropriate, clear photographs of the item and its packaging. Please stop using any product you believe may be faulty or unsafe.
We will assess the issue and provide an appropriate remedy in accordance with your statutory rights. This may include a replacement or refund.
Belfast Beard Company will cover reasonable return costs for goods confirmed to be faulty, damaged, incorrect or not as described. Please contact us before returning such goods so that we can provide instructions. We may be unable to reimburse return costs that were not agreed in advance or that are unreasonably expensive.
Return Postage
Customers are responsible for the cost of returning change-of-mind purchases.
Returned goods must be securely packaged to prevent loss, leakage or damage. We strongly recommend using a tracked postal service and retaining your proof of postage.
We may withhold a refund until we receive the returned goods or you provide evidence that they have been sent, whichever occurs first. If a return does not arrive and you cannot provide evidence that it was sent, we may be unable to issue a refund.
Refunds
Once an eligible return has been received and inspected, we will confirm whether the refund has been approved and whether any lawful deduction applies.
Refunds will be made to the original payment method without undue delay and no later than 14 days after we receive the returned goods or evidence that they were sent, whichever occurs first.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
As standard UK shipping is free, there is no original standard delivery charge to refund.
Exchanges
We do not offer direct exchanges for change-of-mind returns. If an eligible item is returned, you may place a separate order for the preferred product.
This does not prevent us from offering a replacement where an item is faulty, damaged, incorrect or not as described.
Cancelling Before Dispatch
If you wish to cancel or amend an order before it is dispatched, contact us as soon as possible through our Contact Us form.
We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once processing has begun.
Statutory Rights
Nothing in this Returns and Refunds Policy limits or excludes your statutory rights under UK consumer law.
Contact Us
To request a return or report a problem, please use the Contact Us form at belfastbeardcompany.com.